Frequently asked questions

Buams AI™ is an all-in-one electronic health records (EHR) and clinical operations platform built specifically for behavioral health, substance use disorder (SUD), and outpatient programs. It unifies AI-assisted clinical documentation, scheduling, Scrum-based workflow management, billing readiness, payroll calculations, and compliance reporting into one seamless record.

Solo clinicians (therapists, psychologists, psychiatrists, nurse practitioners), group practices, outpatient mental health clinics (OMHC), psychiatric rehabilitation programs (PRP), intensive outpatient programs (IOP), and community healthcare facilities looking to eliminate charting overtime, reduce claim rejections, and stay audit-ready.

Most legacy EHRs were shaped for physical medicine and primary care, where charting is episodic and ICD-focused. Behavioral health carries continuous treatment planning, Golden Thread narrative continuity, supervision sign-offs, authorization tracking, and strict payer audit rules. Buams AI was built from the ground up around behavioral health workflows.

No. All subscriptions are available on month-to-month terms with no mandatory long-term lock-in. You can upgrade, downgrade, or cancel anytime directly from your clinic billing settings. Annual plans are also available with discounted rates.

Our AI Voice Scribe securely listens to telehealth or in-person sessions (or post-session clinical dictations) and automatically extracts therapeutic interventions, patient responses, and mental status observations into structured note formats (SOAP, DAP, BIRP). Clinicians review, edit, and sign notes in minutes rather than spending hours typing after session blocks.

Buams AI includes preconfigured and customizable templates for SOAP, DAP, BIRP, GIRP, Initial Biopsychosocial Assessments, Comprehensive Treatment Plans, Treatment Plan Reviews, Contact Notes, and Discharge Summaries. Custom templates can also be configured to match your state agency or payer guidelines.

The platform enforces clinical continuity from the diagnostic assessment through the active treatment plan goals down to individual progress note interventions and CPT billing codes. Every session note links directly to approved treatment plan objectives so auditors can trace justification effortlessly.

Never. Buams AI functions strictly as clinical drafting assistance. The licensed clinician remains in complete authority and must review, verify, and electronically sign every note before it becomes an immutable part of the legal medical record.

It incorporates Agile Scrum and Kanban principles customized for healthcare teams. Clinic directors, clinical supervisors, and intake coordinators can assign onboarding tasks, track pending supervisor signatures, monitor authorization renewals, and manage patient milestones across interactive boards.

Yes. Buams AI features a built-in Supervision queue. Unlicensed or provisionally licensed clinicians (e.g., LMSW, LGPC) submit notes directly to their designated supervisor, who can approve, add supervisory feedback, or request amendments with audit-logged timestamps.

Yes. Clinicians and front-desk staff can schedule individual, recurring, or group sessions with automated SMS and email reminders. Appointments link directly to the corresponding patient chart and one-click progress note initialization.

The platform automates payroll calculations based on completed and signed clinical notes, billable units, carryover hours, or hourly wage models. Clinic administrators can generate detailed itemized payroll reports per clinician, eliminating manual spreadsheet calculations.

Before a claim can be batched, Buams AI runs automated pre-claim scrub checks to verify: signed note completion, active payer authorization numbers, valid CPT and modifier pairings, matching diagnostic ICD-10 codes, and clinician credential eligibility.

Yes. Each patient chart tracks authorized date spans and unit counts. As notes are written, remaining units decrease automatically, and alerts trigger when an authorization is expiring or nearing exhaustion.

Yes. Buams AI implements end-to-end encryption in transit (TLS 1.3) and at rest (AES-256), role-based access control (RBAC), multi-factor authentication (MFA), and exhaustive audit logging for all Protected Health Information (PHI) access. We execute a Business Associate Agreement (BAA) with all customer accounts.

Data is replicated across redundant, geo-separated enterprise cloud facilities with automated continuous snapshots and point-in-time recovery capabilities to prevent data loss and ensure uninterrupted clinical operations.

Yes. The built-in Audit Binder tool compiles complete patient charts including timestamped notes, diagnostic assessments, signed treatment plans, and staff credentials into clean, indexed PDF dossiers for state Medicaid audits, Joint Commission surveyors, or CARF reviews.

Yes. Our clinical onboarding team provides secure data migration utilities to import patient demographics, active diagnoses, provider rosters, and historical records from standard CSV, Excel, or PDF formats.

Yes. We provide interactive staff walkthroughs, role-specific video tutorials, documentation templates training, and dedicated clinical support specialists to ensure smooth adoption without disrupting ongoing patient care.

All accounts have access to in-app priority ticket support, direct email support at [email protected], and scheduled screen-share assistance. Clinic plans also include dedicated account manager coverage.